Talk to the PiloMed team

Orders, delivery and returns

You can follow a shipment yourself at any time from Track order, or see the full history of an order in your account.

Return and refund eligibility, timelines and the request process are set out in the returns and refunds policy. Delivery coverage and dispatch times are in the shipping policy.

Payments and refunds

Payments are processed by Razorpay. PiloMed never sees or stores your full card number, and no one from PiloMed will ever ask you for a card number, CVV, PIN, UPI PIN or a one-time password - by phone, email or message. Treat any such request as fraudulent and report it to us.

If money left your account but the order did not confirm, write to us with the payment reference. Authorised payments that do not complete are reversed by the bank, usually within five to seven working days.

Product and wellness questions

We can explain what is in a product, how it is packaged and how it is intended to be used. We cannot diagnose a condition or prescribe treatment. Information on this website is educational and is not a substitute for advice from a qualified medical practitioner - see the medical disclaimer.

Privacy and complaints

To ask what personal data we hold, or to have it corrected or erased, see the privacy policy.

If a reply has not resolved your issue, the grievance redressal page names the officer responsible and the timelines we work to.