Use the exact order ID
Copy it from the checkout confirmation or payment success screen, including any letters, numbers, hyphens or underscores.
ORDER UPDATES
Follow your order from confirmation to delivery.
Enter the order ID and mobile number used at checkout. PILOMED will show only the information recorded for a matching order.
ORDER LOOKUP
Find your delivery
Use the order ID and mobile number from checkout. Both are required to protect your order information.
Order details are returned only when the ID and contact detail match.
Your latest update will appear here.
We will show the current order status, fulfilment timeline and item summary after a successful lookup.
Continue shoppingLOOKUP HELP
Before you try again
Use the matching number
The mobile number must match the one saved with the order. This prevents casual access using an order ID alone.
Still cannot find it?
Contact PILOMED support with your confirmation details after final support channels and business hours are published.