Where PILOMED ships
PILOMED intends to deliver to serviceable addresses in [approved regions]. Availability must be checked against the live carrier and fulfilment configuration before an order is accepted.
Confirm whether post-office boxes, remote areas, restricted locations and international destinations are supported. Do not promise nationwide or international coverage without operational verification.
Processing and dispatch
Orders are expected to be prepared within [number] working days when items are available and payment or cash-on-delivery checks are complete. Define working days, order cut-off, public-holiday treatment and exceptional processing times.
Explain how customers are notified if stock, address validation, payment review or another issue prevents dispatch.
Delivery estimates
Publish realistic estimate ranges for [metro], [regional], [remote] and any other service areas after carrier testing. Estimates should begin at the approved dispatch milestone and should not be described as guarantees unless PILOMED can honour them.
Weather, public restrictions, carrier disruption, address issues and other events may affect delivery. Add the approved customer-update and escalation process.
Shipping charges
Standard charge: [amount and tax treatment] · Free-delivery threshold: [amount and eligibility] · Additional or remote-area charges: [rules]. These values must match the checkout settings and server-calculated order total.
Explain how coupons, returns, split shipments and changes to an order affect shipping charges.
Tracking and receiving an order
Once a shipment reference is available, customers can use the order-tracking page with their order ID and matching phone number. State when carrier tracking normally becomes active.
Define delivery-attempt rules, identity or one-time-code checks, safe-drop policy, refusal, unavailable-recipient handling and any re-delivery fee.
Address changes and delivery problems
State the point after which an address cannot be changed and the verification required for a change. PILOMED should not guarantee rerouting after dispatch.
For a parcel that is delayed, marked delivered but missing, visibly damaged or returned to sender, contact [support channel] within [approved period] and provide [required evidence]. Add internal carrier investigation and resolution time frames.
Contact and policy updates
Shipping support: [email] · [phone] · Hours: [days and times] · Escalation reference: [process]. Ensure all channels are actively monitored before publication.
Material changes should be dated and applied consistently across checkout, FAQs, transactional messages and this policy.
Approved by: [name and role] · Version: [version] · Approval date: [date] · Next review: [date]